Posts Tagged ‘Customer Experience’
Walking the Front Lines
Anyone hired to work at The Disney Company goes through an onboarding process called Traditions. This is where you learn the history of the company, the values how we are to act them out, and key customer service. Part of the experience includes meeting people from positions throughout the company. This occurs before moving into…
Read MoreCustomer Reviews
Any time you put yourself out in the world you are opening yourself up to receiving negative feedback. My perspective on customer reviews has shifted since publishing my own book. When you look at reviews as opportunities to learn and improve, the current and future customers can be forgiving. Customers should love you so much…
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