Business Consultant and Coaching

Hiring Slow

By William Manzanares | July 13, 2022

All job seekers have a 26.2% probability of receiving a job offer. Typically entry level positions have more offers than other roles, but for any position it really comes down to the interview process. Who you higher will greatly affect your whole team. To consciously think about who you are hiring is what I mean…

Firing Fast

By William Manzanares | July 13, 2022

Hiring slow and firing fast was not a concept I was familiar with early in my career. That all changed when I started focusing more on customer service. Episode Highlights {1:33} If you want to have the best customer service, you have to hire the best based on what your business needs {3:14} When you…

Customer Service Isn’t Dead. Here’s Why.

By William Manzanares | July 13, 2022

The day that changed my life was the day my former business partner ended the partnership by clearing out the store and bank account.  My mantra “without customers you don’t have a business” was born based on the events that followed that discouraging experience. I knew I had to make sure the customers wouldn’t leave,…

Introduction to Will Talks Biz

By William Manzanares | July 13, 2022

Welcome to the introduction episode to Will Talks Biz with Will Manzanares. Failure is a common denominator There are many moments that we count as failures that are so big we never forget them. Change happens with what you decide to do next.  Do you give up or do you persevere? Will kept his dyslexia…

An Illiteracy Epidemic

By William Manzanares | February 28, 2020

The following is adapted from I Can’t Read. When I realized I had dyslexia, I wanted to know more about reading disabilities. What I discovered was mind-blowing. A friend helped me perform an internet search which revealed to me that more than 32 million Americans can’t read. However, upon further research, I discovered that approximately…

Are You an Adult with Dyslexia?

By William Manzanares | February 20, 2020

William Manzanares is the author of I Can’t Read. The world is full of individuals with dyslexia or other reading struggles, but most people would never know it. We see those who have the most trouble, but the majority of successful people with dyslexia tend to hide their struggles. Some adults may have dyslexia and…

Anyone Can Be President—Even If They Can’t Read

By William Manzanares | February 17, 2020

William Manzanares is the author of I Can’t Read. Growing up, my dad used to tell me, “Anyone can be president.” I believed him—until I learned that presidents read their speeches off a teleprompter. As someone who had struggled with reading my entire life, this presented a major problem. Still, the obstacle didn’t hold me…

What’s Your Superpower?

By William Manzanares | February 10, 2020

The following is adapted from I Can’t Read. When I was a kid, we’d go around the classroom and each student would read a paragraph aloud. I used to count the desks before me so I knew exactly which paragraph I’d need to read, and I’d mentally prepare myself as much as possible. Then, when…

Helping Loved Ones Who Struggle to Read

By William Manzanares | February 5, 2020

William Manzanares is the author of I Can’t Read. Have you noticed that a loved one never reads for fun? Maybe they look at the pictures on a restaurant menu instead of reading the descriptions. Perhaps, when they’re in a situation where they need to read, they become flustered and defensive. It’s hard to approach…

How to Recognize and Support Struggling Readers in Your Restaurant

By William Manzanares | August 13, 2019

William Manzanares is the author of I Can’t Read. As someone who struggles to read and has a long history in the restaurant business, I can tell you firsthand that struggling readers represent a large and valuable segment of your restaurant’s customers. They patronize your restaurant every day, but you’ve probably never recognized them. However,…