Business Advice and Career Development
Ask Will featuring Katie Currens
Today we continue the “Ask Will” series, where entrepreneurs from a variety of backgrounds and levels can share their concerns and get insight from me. This episode is with Katie Currens, founder and Chief Engagement Officer of One Spark Solutions. Katie’s non-linear career showed her the need for people to reconnect with their curiosity and…
Customer Reviews
Any time you put yourself out in the world you are opening yourself up to receiving negative feedback. My perspective on customer reviews has shifted since publishing my own book. When you look at reviews as opportunities to learn and improve, the current and future customers can be forgiving. Customers should love you so much…
Writing a Book
The experiences I had as a child with dyslexia became my drive for writing a book. When I look back at my early years in school, I remember the times a teacher would have students read out loud, regardless of our ability. Kids would become impatient when I’d not know a word. For me it…
Delusion of Success
Entrepreneurs tend to look at other entrepreneurs and get caught up in a comparison game. This can cause a delusion of success and feelings of imposter syndrome. Episode Highlights: {1:36} The more shiny objects or things that you try to chase after or brag about, the more you will set you up for failure. Any…
Ask Will featuring Cassie Tucker
We are kicking off a series of episodes called, “Ask Will” featuring Cassie Tucker. Entrepreneurs from a variety of backgrounds and levels can share their concerns and get insight from me. This episode is with Cassie Tucker, co-founder of CAMM Media. She asks, “After bootstrapping and building all aspects of my business, I am ready…
Hiring Slow
All job seekers have a 26.2% probability of receiving a job offer. Typically entry level positions have more offers than other roles, but for any position it really comes down to the interview process. Who you higher will greatly affect your whole team. To consciously think about who you are hiring is what I mean…
Firing Fast
Hiring slow and firing fast was not a concept I was familiar with early in my career. That all changed when I started focusing more on customer service. Episode Highlights {1:33} If you want to have the best customer service, you have to hire the best based on what your business needs {3:14} When you…
Customer Service Isn’t Dead. Here’s Why.
The day that changed my life was the day my former business partner ended the partnership by clearing out the store and bank account. My mantra “without customers you don’t have a business” was born based on the events that followed that discouraging experience. I knew I had to make sure the customers wouldn’t leave,…
Introduction to Will Talks Biz
Welcome to the introduction episode to Will Talks Biz with Will Manzanares. Failure is a common denominator There are many moments that we count as failures that are so big we never forget them. Change happens with what you decide to do next. Do you give up or do you persevere? Will kept his dyslexia…
An Illiteracy Epidemic
The following is adapted from I Can’t Read. When I realized I had dyslexia, I wanted to know more about reading disabilities. What I discovered was mind-blowing. A friend helped me perform an internet search which revealed to me that more than 32 million Americans can’t read. However, upon further research, I discovered that approximately…