Posts Tagged ‘customer service’
Shifting the Monkey on your Back
“Don’t take on someone else’s monkey or burden – make sure you set expectations and stick to them to ensure success in your business.” In this episode, Cassie and I share about the pitfalls of taking on others’ burdens and excuses and the concept of shifting “the monkey on your back.” This phrase refers to…
Read MoreWhat Business Owners Should Do More of in 2023
As we close out 2022 we are taking time to reflect on business in 2022 and what business owners should do more of in 2023. Key Takeaways: {3:06} Business owners need to prioritize internal culture and people development more. {5:57} There are people that have experience yet are lacking interview experience. Due to the labor…
Read MoreJeff Barnes and Beyond the Wisdom of Walt
This week we continue our conversation with Jeff Barnes and Beyond the Wisdom of Walt. This book explores lessons from Epcot at Walt Disney World, which was Walt Disney’s final dream before he passed. Walt did not like sequels. After the success of Disneyland countries around the world kept calling wanting their own version. However,…
Read MorePublic Speaking with Scott McKain
In this episode, we learn about the experiences that come from writing and public speaking featuring Scott McKain. He is an expert at helping businesses understand how to stand out in a hyper-competitive marketplace. The conversation with Scott is powerful because he shares how much his journey to get better positively impacts the work he…
Read MoreCreate Career Magic featuring Lee Cockerell
Lee Cockerell, former Executive Vice President of Walt Disney World Resort, is someone we have talked about frequently. Since retiring from Disney he has written several books, does speaking, and has the Cockerell Academy where he offers a variety of leadership courses. Today he joins to talk more about his book, Career Magic Key Takeaways:…
Read MoreWalking the Front Lines
Anyone hired to work at The Disney Company goes through an onboarding process called Traditions. This is where you learn the history of the company, the values how we are to act them out, and key customer service. Part of the experience includes meeting people from positions throughout the company. This occurs before moving into…
Read MoreCustomer Reviews
Any time you put yourself out in the world you are opening yourself up to receiving negative feedback. My perspective on customer reviews has shifted since publishing my own book. When you look at reviews as opportunities to learn and improve, the current and future customers can be forgiving. Customers should love you so much…
Read MoreHiring Slow
All job seekers have a 26.2% probability of receiving a job offer. Typically entry level positions have more offers than other roles, but for any position it really comes down to the interview process. Who you higher will greatly affect your whole team. To consciously think about who you are hiring is what I mean…
Read MoreFiring Fast
Hiring slow and firing fast was not a concept I was familiar with early in my career. That all changed when I started focusing more on customer service. Episode Highlights {1:33} If you want to have the best customer service, you have to hire the best based on what your business needs {3:14} When you…
Read MoreCustomer Service Isn’t Dead. Here’s Why.
The day that changed my life was the day my former business partner ended the partnership by clearing out the store and bank account. My mantra “without customers you don’t have a business” was born based on the events that followed that discouraging experience. I knew I had to make sure the customers wouldn’t leave,…
Read More