Public Speaking with Scott McKain

Will Talk Biz ep 21 Public Speaking with Scott McKain

In this episode, we learn about the experiences that come from writing and public speaking featuring Scott McKain.  He is an expert at helping businesses understand how to stand out in a hyper-competitive marketplace. The conversation with Scott is powerful because he shares how much his journey to get better positively impacts the work he…

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Create Career Magic featuring Lee Cockerell

Create Career Magic featuring Lee Cockerell Will Talks Biz Ep 15

Lee Cockerell, former Executive Vice President of Walt Disney World Resort, is someone we have talked about frequently. Since retiring from Disney he has written several books, does speaking, and has the Cockerell Academy where he offers a variety of leadership courses. Today he joins to talk more about his book, Career Magic Key Takeaways:…

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Walking the Front Lines

Will Talks Biz Episode 13 Walk the Front Lines

Anyone hired to work at The Disney Company goes through an onboarding process called Traditions. This is where you learn the history of the company, the values how we are to act them out, and key customer service. Part of the experience includes meeting people from positions throughout the company. This occurs before moving into…

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Customer Reviews

Will Talks Biz Podcast Episode 8 Customer Reviews

Any time you put yourself out in the world you are opening yourself up to receiving negative feedback. My perspective on customer reviews has shifted since publishing my own book. When you look at reviews as opportunities to learn and improve, the current and future customers can be forgiving. Customers should love you so much…

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Hiring Slow

All job seekers have a 26.2% probability of receiving a job offer. Typically entry level positions have more offers than other roles, but for any position it really comes down to the interview process. Who you higher will greatly affect your whole team. To consciously think about who you are hiring is what I mean…

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Firing Fast

Hiring slow and firing fast was not a concept I was familiar with early in my career. That all changed when I started focusing more on customer service. Episode Highlights {1:33} If you want to have the best customer service, you have to hire the best based on what your business needs {3:14} When you…

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Customer Service Isn’t Dead. Here’s Why.

The day that changed my life was the day my former business partner ended the partnership by clearing out the store and bank account.  My mantra “without customers you don’t have a business” was born based on the events that followed that discouraging experience. I knew I had to make sure the customers wouldn’t leave,…

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Introduction to Will Talks Biz

Welcome to the introduction episode to Will Talks Biz with Will Manzanares. Failure is a common denominator There are many moments that we count as failures that are so big we never forget them. Change happens with what you decide to do next.  Do you give up or do you persevere? Will kept his dyslexia…

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