Monitoring Your Competition

“A very valuable lesson comes by just identifying customer trends. Chick fil A clearly has capitalized on that trend where customers want fast service, and they want good service.” As a leader it is important to be aware of your competition and the impact they may have on your business strategies. Competition in the theme…

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How to Navigate Customer Complaints and Negative Reviews

“Clients, customers who have actually done business with your brand will have negative feedback. That’s just inevitable. Humans are humans. Your response matters” Customer feedback is an important part of business growth. Especially when a customer has a frustrating experience. Instead of ignoring an issue and hoping it will go away, it’s best to face…

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Never Argue With a Customer

“in a business, you need to be sure to clarify when you tell employees that something is a rule versus a law versus a restriction or regulation.” Frustrating customer service experiences are great reminders of the importance of delivering exceptional service. Recently I had a less than favorable interaction at a store while trying to…

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Create the Ultimate Customer Experience

Will Talks Biz Podcast Episode 67 creating the ultimate customer experience

“It’s unbelievable that companies will spend so much money in marketing and then have an experience that doesn’t live up to the invitation, the marketing that they have extended.” – Scott McKain We couldn’t be more appreciative to have renowned speaker, consultant, coach, and author, Scott McKain, back to talk about creating the ultimate customer…

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Creating a Winning Customer Service Culture

Will Talks Biz Podcast episode 46 Creating a Winning Customer SErvice Culture

“Stay true to the customer that’s in front of you, even if you’re trying to acquire the next one.” During this episode Cassie and I share business updates, including some of our lessons around rebranding and shifting marketing strategies. As a business owner you should never underestimate the importance of assessing and adjusting customer service…

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Shifting the Monkey on your Back

Will Talks Biz Episode 37 Shifting the Monkey from your Back

“Don’t take on someone else’s monkey or burden – make sure you set expectations and stick to them to ensure success in your business.” In this episode, Cassie and I share about the pitfalls of taking on others’ burdens and excuses and the concept of shifting “the monkey on your back.” This phrase refers to…

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What Business Owners Should Do More of in 2023

Will Talks Biz Podcast Episode 27 What Business Owners Should Do More of in 2023

As we close out 2022 we are taking time to reflect on business in 2022 and what business owners should do more of in 2023. Key Takeaways: {3:06} Business owners need to prioritize internal culture and people development more. {5:57} There are people that have experience yet are lacking interview experience. Due to the labor…

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Jeff Barnes and Beyond the Wisdom of Walt

Will Talks Biz podcast Episode 26 Jeff Barnes and Beyond the Wisdom of Walt

This week we continue our conversation with Jeff Barnes and Beyond the Wisdom of Walt. This book explores lessons from Epcot at Walt Disney World, which was Walt Disney’s final dream before he passed. Walt did not like sequels. After the success of Disneyland countries around the world kept calling wanting their own version. However,…

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Public Speaking with Scott McKain

Will Talk Biz ep 21 Public Speaking with Scott McKain

In this episode, we learn about the experiences that come from writing and public speaking featuring Scott McKain.  He is an expert at helping businesses understand how to stand out in a hyper-competitive marketplace. The conversation with Scott is powerful because he shares how much his journey to get better positively impacts the work he…

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Create Career Magic featuring Lee Cockerell

Create Career Magic featuring Lee Cockerell Will Talks Biz Ep 15

Lee Cockerell, former Executive Vice President of Walt Disney World Resort, is someone we have talked about frequently. Since retiring from Disney he has written several books, does speaking, and has the Cockerell Academy where he offers a variety of leadership courses. Today he joins to talk more about his book, Career Magic Key Takeaways:…

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