Posts Tagged ‘customer service’
Walking the Front Lines
Anyone hired to work at The Disney Company goes through an onboarding process called Traditions. This is where you learn the history of the company, the values how we are to act them out, and key customer service. Part of the experience includes meeting people from positions throughout the company. This occurs before moving into…
Read MoreCustomer Reviews
Any time you put yourself out in the world you are opening yourself up to receiving negative feedback. My perspective on customer reviews has shifted since publishing my own book. When you look at reviews as opportunities to learn and improve, the current and future customers can be forgiving. Customers should love you so much…
Read MoreHiring Slow
All job seekers have a 26.2% probability of receiving a job offer. Typically entry level positions have more offers than other roles, but for any position it really comes down to the interview process. Who you higher will greatly affect your whole team. To consciously think about who you are hiring is what I mean…
Read MoreFiring Fast
Hiring slow and firing fast was not a concept I was familiar with early in my career. That all changed when I started focusing more on customer service. Episode Highlights {1:33} If you want to have the best customer service, you have to hire the best based on what your business needs {3:14} When you…
Read MoreCustomer Service Isn’t Dead. Here’s Why.
The day that changed my life was the day my former business partner ended the partnership by clearing out the store and bank account. My mantra “without customers you don’t have a business” was born based on the events that followed that discouraging experience. I knew I had to make sure the customers wouldn’t leave,…
Read MoreIntroduction to Will Talks Biz
Welcome to the introduction episode to Will Talks Biz with Will Manzanares. Failure is a common denominator There are many moments that we count as failures that are so big we never forget them. Change happens with what you decide to do next. Do you give up or do you persevere? Will kept his dyslexia…
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