Posts Tagged ‘Leadership’
How to Navigate Customer Complaints and Negative Reviews
“Clients, customers who have actually done business with your brand will have negative feedback. That’s just inevitable. Humans are humans. Your response matters” Customer feedback is an important part of business growth. Especially when a customer has a frustrating experience. Instead of ignoring an issue and hoping it will go away, it’s best to face…
Read MorePodcasting 101 with Jody Maberry
Any time I listed to the podcast “Creating Disney Magic” with Lee Cockerell and Jody Maberry I feel like I’m there in the room with them as they discuss leadership and customer service. The show and topics offer information that reaches a broad audience. Today Cassie and I are thrilled to enjoy podcasting with Jody.…
Read MoreEpic Business with Justin Breen
Justin Breen joins us to give us a glimpse into the knowledge and experiences shared in his book, Epic Business. In addition to being a husband and dad, he runs two global companies, both a PR firm and a SaaS platform. Key Takeaways: {4:02 } Justin shares that the greatest joy of being an entrepreneur…
Read MoreHiring Process
Recently Cassie applied for a position for one of my businesses to see how I have set up my hiring process. As much as I would love to hire her, we are instead using her experience to talk about the reasoning behind the system I set up for positions that come available Key Takeaways: {1:56}By…
Read MoreLee Cockerell on Developing Employees
Lee Cockerell is back to share more of his leadership knowledge around developing employees. Today we talk about how in leadership you can create a culture of developing employees. Lee’s book, Customer Rules, includes a number of rules that are also helpful for a leader. One chapter that always speaks to me is, “ Be…
Read MoreCreate Career Magic featuring Lee Cockerell
Lee Cockerell, former Executive Vice President of Walt Disney World Resort, is someone we have talked about frequently. Since retiring from Disney he has written several books, does speaking, and has the Cockerell Academy where he offers a variety of leadership courses. Today he joins to talk more about his book, Career Magic Key Takeaways:…
Read MoreWhy I Sold My Business to My Competitor
Telling people that I sold my business to a competitor intrigues them. The idea of a competitor has created connection to thinking we have to beat them or be the best. Looking at competitors as your adversary often comes down to your mindset. Key Takeaways: {3:57 } You might have more in common with your…
Read MoreGiving Bonuses in Business
Giving bonuses and incentives in businesses happens for a variety of reasons. Lately we are hearing a lot about interview-based bonuses. The ones I have used are incentive based bonuses. I have used them as a tool to motivate and inspire. While bonuses may bring a quick result, I have learned a few lessons along…
Read MoreHow to Deal with Toxic Employees
When you scale quickly it become easy to find yourself surrounded by toxic employees. Embezzlement, theft, and everything in-between can happen if you aren’t on top of toxic behavior. One thing I would tell my younger self is to fire them the moment they become toxic. Today I share my experiences on leading a team…
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