Posts Tagged ‘Business Leadership’
Monitoring Your Competition
“A very valuable lesson comes by just identifying customer trends. Chick fil A clearly has capitalized on that trend where customers want fast service, and they want good service.” As a leader it is important to be aware of your competition and the impact they may have on your business strategies. Competition in the theme…
Read MoreCreate the Ultimate Customer Experience
“It’s unbelievable that companies will spend so much money in marketing and then have an experience that doesn’t live up to the invitation, the marketing that they have extended.” – Scott McKain We couldn’t be more appreciative to have renowned speaker, consultant, coach, and author, Scott McKain, back to talk about creating the ultimate customer…
Read MoreLessons Learned from Lee Cockerell’s Mastermind
“Just start asking. When you ask other business owners for advice, they generally give it.” Cassie just spent several days alongside Lee Cockerell and attendees of his “Creating Magic Mastermind” event. Her experience inspired a conversation about the importance of mentorship and community for entrepreneurs. During the event entrepreneurs from different industries present their business…
Read MoreCreating a Winning Customer Service Culture
“Stay true to the customer that’s in front of you, even if you’re trying to acquire the next one.” During this episode Cassie and I share business updates, including some of our lessons around rebranding and shifting marketing strategies. As a business owner you should never underestimate the importance of assessing and adjusting customer service…
Read MoreFinding Expertise Through Experience and Failure
“Experience is the name we give our failures.” Developing expertise in a specific area can be critical for the success of an entrepreneur. It allows them to stand out among competitors and offer unique value propositions that cater to individual customer needs. Identifying areas of expertise involves self-reflection and understanding one’s strengths, passions, and market…
Read MoreAsk Will – Delegating in Business
“When you start to spend money on the areas that could save you time, that could allow you to focus on the things that you should be doing.” It is not uncommon for entrepreneurs to struggle to find the balance between managing their own business and subcontracting work. During this episode, Cassie and I talk…
Read MoreWhat Business Owners Should Do More of in 2023
As we close out 2022 we are taking time to reflect on business in 2022 and what business owners should do more of in 2023. Key Takeaways: {3:06} Business owners need to prioritize internal culture and people development more. {5:57} There are people that have experience yet are lacking interview experience. Due to the labor…
Read MoreTransparency in Business
It is not uncommon for people to reach out about collaborating. They will be incredibly gracious and flattering within their request. However, things don’t always stay that way. Make sure to have transparency in business so you are aware of when people are wanting to fill their wallets with your money. The more you try…
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